FAQs

1. What types of products do you offer?
At Sweet Paws Pet Shop, we specialize in custom, hand-drawn pet portraits that are featured on personalized items such as canvases, mugs, and other keepsakes. Our artists bring your pet's unique personality to life through detailed artwork.

2. How do I order a custom pet portrait?
To order, simply upload a high-quality photo of your pet through our online form. Choose from various products and sizes to display your pet’s portrait. We offer different background colors to match your style, making it a one-of-a-kind keepsake.

3. How long does it take to complete my custom order?
The turnaround time for custom orders is typically 1-2 weeks, depending on the complexity and our current workload. Once your portrait is completed, we will ship your personalized item right to your door!

4. Can I return or exchange custom products?
Since each custom portrait is made specifically for you, we are unable to accept returns or exchanges on personalized items. However, if there’s an issue with your order, please contact us and we will do our best to make it right.

5. Can I cancel or modify my order?
If you need to cancel or make changes, please contact us within 24 hours of placing your order. Once we begin working on your custom portrait, cancellations or modifications may not be possible.

6. Do you offer any discounts or promotions?
Yes! Be sure to subscribe to our newsletter to receive updates on special promotions, discounts, and new products. We also offer loyalty rewards for our repeat customers.

7. Do you ship internationally?
At the moment, we only ship within the United States. We are working on expanding our shipping options, so stay tuned for future updates.

8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.

9. How do I contact customer support?
For any questions or concerns, you can reach us through our Contact Us page or email us at support@sweetpawspetshop.com. Our team is available Monday through Friday, from 9 AM to 5 PM CST, and we’ll be happy to assist you.